WHY DOES AMAZON CONTINUE TO USE FEDEX?

Fedex Lost Packages

I am really getting tired of Amazon and other stores using Fedex. Packages are lost over and over again and it really is not right.

Fedex has lost everything from whole beds we ordered to just a coffee pot. We watch things being tracked and bam, they disappear from tracking and are gone forever. We have to take the time to call Amazon or the store where we ordered, we spend hours on hold on the phone and it is just not right. When things are not lost, we watch tracking from one part of the country to another than back to other parts of the country. We wait and wait, my son gets upset and the aggravation makes me just want to go down the street and buy it there. We live in NYC and can get anything, sometimes I wonder why we even order online. 

Fedex needs to change. Thousands of complaints online just the past week. How can whole beds just disappear, how can so many packages get lost and how can so much energy be used to send packages all over the country? A recent Box Spring order also made it's rounds. One arrived and the other went from New York to New Jersey and arrived days later. I just do not understand and it seems every company is using Covid as a excuse, when this has been going on for years. 

Also very annoying is being connected when calling Fedex to another country. This is a American company why are we not hiring Americans to do the job? Americans understand Americans, they understand the problems, people in other countries have no idea what Americans want or need. Fedex wants us to use Fedex, but they do not want to hire us. It just all sucks.

Comments

thanks james
Unknown said…
I am in complete agreement, having had similar lateness and tracking experiences, especially with perishable items. In the past 10 days I have also had to file several complaints about a certain driver who has harassed my cat once that I know of, as well as running over the edge of my shade garden that is clearly bordered by logs on 3 occasions. Most recent incident on 8/21/2010, he was in his truck searching around for 5 minutes, then left without leaving a package, again running over the edge of my shade garden. This garden is in an area that had never been hit before over its 20 years of existence, until this driver. When making my complaints, I am told it was a contract driver, and that FedEx will contact them to let them know not to send him again, yet he is still delivering here, shows as still having the package on his truck and used local weather as his reason for not delivering on the scheduled day. I have since cancelled all orders with companies that use FedEx, that were not too late for cancellation, as well as leaving voicemail and emailing more security footage and damage photos to the local FedEx supervisor. This morning, expecting the driver to return today, I have placed a trash can, a large box, and an old metal garden chair to block off that part of my driveway, taking photos of them, just in case. Being the weekend, I doubt I will hear anything else from them on the matter until next week. I live in a rural area, and am in a group vulnerable to Covid19, so these deliveries are important for us. Good luck to us all!