Smart Touch

Forget Room Service calls or trips to the Concierge Desk— imagine your morning coffee, fresh towels, an exciting afternoon excursion and tonight’s restaurant reservation, all at the touch of a button! Enter, Incentient, LLC. Luxury meets technology with the SmartTouchsm system, created by Incentient, LLC, redefining the getaway experience. The SmartTouchsm easy-to-use glass touch-screen panel allows guests to control their hospitality experience from within the privacy of their guestrooms. Imagined by Incentient, LLC Co-Founders Patrick Martucci and Jennifer Martucci as a result of dissatisfaction and frustration from past personal hospitality experience, SmartTouchsm empowers guests with the technology to have more information, privacy, and control; simultaneously, management has access to more data, achieves better communication with customers, and delivers an improved guest experience. Currently, the SmartTouchsm system can be found at Auberge Resorts, Wigwam Resort (Litchfield Park, AZ) and Hotel Nikko (San Francisco, CA).

The software is configured to each individual property and amenity offerings; accordingly its design is an extension of the client’s brand, featuring complementary colors, imagery of the property and logos. All pertinent services– including Room Service, Concierge, Valet, Spa Services Housekeeping and Bellman – are available for guests to browse, consider and order. Fitting to the time of day, the SmartTouchsm system constantly displays the time and adjusts the display imagery accordingly; in addition, SmartTouchsm adjusts to fit the language preferences of any guest.

Proven to increase revenue for all of Incentient, LLC clients, SmartTouchsm helps to create opportunities to advertise and up-sell the property’s unique services and offerings, increasing RevPAR. Optimizing employee efficiency, SmartTouchsm enhances the guest experience while assisting to better facilitate the luxury and special services already offered by the property without jeopardizing that personal touch. Functioning independently of pre-existing property management software, SmartTouchsm can integrate with all hospitality software and installation is seamless without any required construction or wiring; no capital investment is required, as Incentient owns, installs and services all touch-screen units. An efficient and robust CMS interface also allows clients to eliminate printing and production costs for menus and special sheets. Once installed by Incentient, LLC, the property’s management team is able to personally alter the offerings of the restaurant via an easy-to-navigate private log-in site, as needed.

With total control over their hospitality experience, guests have a range of personalized service options that were once not possible— from ordering in-room breakfast the night before with guaranteed accuracy and an exact time for desired delivery, to the freedom of scheduling restaurant or nightlife reservations without the dreaded risk of being put on hold by the Concierge, the SmartTouchsm system ensures the ultimate luxury experience!

About Incentient, LLC: Incentient, LLC provides services for hospitality venues including restaurants, sport and entertainment arenas and wine cellars. By creating and maintaining creative hardware and software solutions, Incentient exclusively unites clients to their customers by adding value to the supply chain experience. The Arena SmartTouchsm system is a perfect, integrated solution for arenas looking to give guests more control and convenience at their seats. When it comes to ordering food, drinks, souvenirs, and purchasing other event tickets, all pertinent services are at the guests' fingertips while they are enjoying the event. In addition to SmartTouchsm, Incentient has developed the SmartCellarsm system, a unique approach to the traditional wine list. The perfect addition for any restaurant, patrons can browse, via the easy-to-understand touch-pad links, for wines by name, region, varietal and price; guests can even view an up-close image of the wine bottle’s label. The sommelier can use SmartCellarsm as a tool to educate guest, or guests can order directly from the lightweight handheld device. This program is being marketed worldwide and is currently installed in the United States, Canada, Europe, Asia and the United Arab Emirates.

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